Welcome to our Help Center! 👋
Your guide to common enquiries for our Customer Services Team!
Our Help Center is designed to provide you with quick and easy access to the information and support you need.
Customer Services Team: For general enquiries related to orders, pricing, product specifications, warranty, and other customer service matters.
Technical Support Team: For technical enquiries including product installation, troubleshooting, technical documents, and specialised support.
Our General FAQ offers helpful answers to the most common questions about ACO’s products, services, and support. Whether you need details on pricing, warranty information, or how to get in touch with our teams, this section is your go-to resource. For any questions requiring personalised assistance, you can easily contact the relevant team directly. We aim to streamline communication and enhance your experience with ACO through this Help Center.
Q&A:
- Pricing and Quotes
Q: Can you provide pricing or a quote?
A: Unfortunately, pricing is not provided on this platform. Please let us know your state or location, and we will connect you with the closest ACO Sales Office to arrange a quotation. Alternatively, email sales@acoaus.com.au with product details (name, dimensions, quantity, project location) for a prompt response.To enquire now, click here.
2. Contact and Locations
Q: How can I contact ACO or find my nearest representative?
A: You can view contact details for all six ACO locations here: Contact Us. If you provide your suburb or postcode, we can connect you with the nearest stockist or representative.If you can’t find the information you’re looking for, please contact us.
3. Warranty InformationQ: Where can I find warranty details for products?
A: Warranty information is available here: Warranty Statement. For specific product warranties, please share the product name or code.
If you can’t find the information you’re looking for, please contact us.
4. Lead Times and Availability
Q: What are your typical lead times?
A: Lead times vary by product and delivery location but typically range from 7 to 14 days. Provide the product name and delivery postcode for an accurate availability and dispatch estimate.For assistance, reach out to our customer service team, click here
5. ABN Number?
Q: Can you provide your company details, such as ABN?
A: ACO’s ABN is 65 050 102 942.
6. Product Catalogues
Q: Where can I download your latest product catalogues?
A: Our latest catalogues are available here: Downloads. Let us know if you’re looking for a specific catalogue and we’ll send it directly.If you can’t find the information you’re looking for, please contact us.