Welcome to our Help Center! 👋
Your guide to common enquiries for our Technical Support Team!
Our Help Center is designed to provide you with quick and easy access to the information and support you need.
Customer Services Team: For general enquiries related to orders, pricing, product specifications, warranty, and other customer service matters.
Technical Support Team: For technical enquiries including product installation, troubleshooting, technical documents, and specialised support.
Our General FAQ offers helpful answers to the most common questions about ACO’s products, services, and support. Whether you need details on pricing, warranty information, or how to get in touch with our teams, this section is your go-to resource. For any questions requiring personalised assistance, you can easily contact the relevant team directly. We aim to streamline communication and enhance your experience with ACO through this Help Center.
Q&A:
1. Technical Files and BIM Models
Q: How do I get technical drawings or BIM models?
A: Technical drawings, DWG files, and specifications can be downloaded here: Downloads. BIM models are available here: BIM Downloads. Let us know if you need specific files sent directly.
If you can’t find the information you’re looking for, please contact us.
2. Website or Submit Form Issues
Q: I’m having trouble submitting the request for design form. What should I do?
A: Please try clearing your browser cache or using a different browser. Alternatively, you can email your request directly to technical@acoaus.com for assistance.
3. Installation Guides
Q: Where can I find installation guides?
A: Installation guides are available on each product page under Support > Installation Guidance. Provide the product name or part number if you need a specific guide sent directly.For assistance, reach out to our customer service team, click here
4. Product Specifications
Q: How do I find product specifications?
A: Use the search bar on our website to find specifications for most products. If you need something specific, share the product name or part number, and we’ll send it to you.For assistance, reach out to our customer service team, click here
5. Custom Solutions
Q: Do you offer custom solutions?
A: Yes, depending on the product and application. Please provide dimensions, project details, and contact info so our team can advise.For assistance, reach out to our customer service team, click here
6. Product Catalogues
Q: Where can I download your latest product catalogues?
A: Our latest catalogues are available here: Downloads. Let us know if you’re looking for a specific catalogue and we’ll send it directly.If you can’t find the information you’re looking for, please contact us.
7. Search Products
Q: What is the part number for a 540x540 concrete pit lid with communications?
A: You can use the search bar on our website to find specifications for most products. If you need details for a specific item, please provide the product name or part number, and we’ll be happy to send the information to you.If you can’t find the information you’re looking for, please contact us.